Transforming Federal Customer Experience and Service Delivery To Rebuild Trust in Government
This executive order directs federal agencies to modernize service delivery and reduce administrative burdens on the public, framing inefficient government processes as a "time tax" on citizens. It mandates specific digital upgrades across agencies—from online passport renewal to streamlined disaster assistance applications—and establishes a framework for designating High Impact Service Providers (HISPs) with ongoing accountability for customer experience improvements.